Online Casino: Common Reasons and Tips on How to Avoid PayOut Problems

It is every online casino player’s dream to win an amount of cash from playing. So what if you managed to win. Of course, you’d request a cash out via credit card and provide the required verification documents. Just when you thought of your future plans about how you’ll spend your winnings, you received a notification saying that your account has been suspended. Below are the possible reasons and tips on how you deal with this problem:

Find a Reputable Online Casino Site

Unfortunately, there are online casino sites that do not value their reputations and choose to violate the rules. That is why, before you sign up for an online casino, you need to look for a site that operates legitimately and gives out legitimate wins. Check for the website’s reviews section and read feedback from random people. From there, you’ll see the credibility and reliability of the website. QQ Poker is a reputable, fast paying casino site you can trust.

Remember to read the Online Casino Terms and Conditions

It’s the players’ common mistake that they often take for granted reading and understanding the online site’s ‘Terms and Conditions’. So, before you send a complaint at the jurisdiction and accuse the online casino of fraud and scam, and spread it over the internet, make sure that you did not breach any of its terms and conditions. You can find this at the bottom of the site’s Homepage.

Understand the Bonus Terms

This is the primary cause of complaints in online casinos. Many players abuse the casino’s generosity, the reason why casino operators attached wagering requirements to the bonuses. So before you accept the bonuses being offered, make sure to read and understand the wagering requirements and its terms.

Software Malfunction

Software glitches can be experienced even by the best casino operators. Usually, when games time out, casino operators have provisions for any breakdown. Try to load the game again, and it naturally begins where you last played. As a practical rule, always capture a screenshot of the cash you’ve won when software malfunction happens.

But, if the problem continues, inform the casino’s customer or technical support team. They normally ask for the screenshot or check your session logs to check whether it validates what you said.

Identity Verification Problem

Once you request for payout, the operator will ask for any proof of your identity for verification purposes. Delay or refusal of the payout may be because of the bad quality of photos and other documents. Reputable online casinos will contact you right away for any verification problems.

Delay or Refusal of Pay Out

If you requested for withdrawal and the casino approved it, but the money was never received in your account, immediately contact the customer support and ask why the funds have not been paid yet. The same thing applies when you think you stick with all the terms and conditions, fulfill the wagering requirements, and no software glitches happen. A reputable and reliable casino operator will provide you with all the details of the delay or refusal of payout.